IT is facing a sea change. The data center may be outsourced to collocation providers, but the on-premise network infrastructure will remain. Business users will still need to connect to their services and this requires a reliable and secure network infrastructure.
IT organizations will shift their focus to managing service levels, changes, and access using frameworks such as ITIL. Because Internet connections are even more critical for SaaS applications, IT must address the "last mile" issues with redundant, multi-sourced wired and wireless WAN technologies to provide adequate, always-on Internet bandwidth.
Wireless networks will become the preferred method for workstation connectivity. Security issues will become more complex and require specific expertise and technology to manage and protect corporate networks and data assets.
No, IT organizations won't have it easier, and IT will not become the dominion of the business users. Information technology is evolving and IT organizations will need to address these changes to meet the new business demands. For more thoughts on cloud computing, read this blog entry.
By Harry Hiles, HBH Technology LLC — 27 Aug 2008
An Introductory Overview of ITIL V3
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