tag:blogger.com,1999:blog-27297300.post3192250866125437968..comments2009-04-22T17:21:39.328-07:00Harry Hileshttp://www.blogger.com/profile/01523695704883401146noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-27297300.post-50621322285442683852009-04-22T13:48:00.000-07:002009-04-22T13:48:00.000-07:00

Agrere about misuse of terms. I like to use the word "transformation", instead of implementation. ITIl is a process improvement and a transformation of service culture.<br /><br />The ITIL establishment used to agree with you about certifying process comopliance but they are of course about to change their minds with a product compliance "standard" http://www.itskeptic.org/

The IT Skeptichttp://www.blogger.com/profile/02065984082713072110noreply@blogger.com