HBH Technology Blog

I recently came across your blog and have been rea...

2010-01-08T01:15:58.034-08:00

I recently came across your blog and have been reading along. I thought I would leave my first comment. I don't know what to say except that I have enjoyed reading. Nice blog. I will keep visiting this blog very often.

Lucy

http://dataentryjob-s.com

The number of Android phones being offered in the ...

2009-11-05T06:54:15.132-08:00

The number of Android phones being offered in the US has greatly increased. T-Mobile, Verizon and Sprint are introducing new models from Samsung and Motorola. Expect more in the coming months.

Hi There, This Christmas I'm planning to purchase ...

2009-11-04T22:12:28.256-08:00

Hi There,
This Christmas I'm planning to purchase a new mobile.It gets very difficult to select one model containing all the latest features.Knowing about mytouch3G model I found it quit good.
Thank for sharing such wonderful information.

To Anonymous, What issues have business users en...

2009-10-15T09:38:30.956-07:00

To Anonymous,

What issues have business users encountered using multiple methods for accessing email? Many average business users already access email using multiple methods such as Outlook on their PC, web access in a browser, or on their smartphone (Blackberry, Android, iPhone).

In the case described in the article, users would (or should) have both Outlook (using IMAP

While it makes sense to provide web access, pop an...

2009-10-15T04:45:44.908-07:00

While it makes sense to provide web access, pop and imap alternatives to your business users, it really isn't practical. While the IT savvy user will have no problem bouncing from one method to access mail to another, the average business users will have issues.

Once again, Microsoft makes an interesting (if not...

2009-08-20T05:21:51.304-07:00

Once again, Microsoft makes an interesting (if not entirely sane seeming) business move for its Windows Mobile operating system. Apparently the software giant is feeling the sting of its recent losses in the mobile marketplace. The Android and iPhone OS have both grown substantially this year, often at the expense of Windows Mobile. Digitimes says that Microsoft intends to fight back by adopting

Good point, David. It's important to continually k...

2009-08-17T08:31:51.825-07:00

Good point, David. It's important to continually keep an eye on both internal weaknesses and the ever-changing external threats. Ignoring either of these "negatives" can mitigate strengths and opportunities. I've seen several examples of this from some well-known big companies.

the big challenge that we’ve witnessed over the ye...

2009-08-17T00:10:14.669-07:00

the big challenge that we’ve witnessed over the years is this: people seem to focus on the SWOT during strategic planning, however, during the rest of the year, they focus solely on the S and O and leave out the weaknesses and threats. it’s as though they want to ignore or suppress comments or observations which are ‘negative’ in nature. the net result of focusing only on the S’s and O’s and that

I agree that ITIL is overly complex in that it tri...

2009-06-30T06:51:03.267-07:00

I agree that ITIL is overly complex in that it tries to document every single activity, process, role etc.

e.g

SACM ( and don't get me started on the pages and pages of Acronyms)

SACM has an objective, 3 main purposes!!! and 4 main goals!!!!

One of the purposes is described as "to identify, control, record, audit and verify service assets and

Agrere about misuse of terms. I like to use the wo...

2009-04-22T13:48:00.000-07:00

Agrere about misuse of terms. I like to use the word "transformation", instead of implementation. ITIl is a process improvement and a transformation of service culture.

The ITIL establishment used to agree with you about certifying process comopliance but they are of course about to change their minds with a product compliance "standard" http://www.itskeptic.org/

Just a quick message to thank you for posting this...

2009-02-11T07:51:00.000-08:00

Just a quick message to thank you for posting this breakdown. As you mention, ITIL is an extremely complex topic, this will help me answer the many difficult questions that come my way. Cheers!

Reply to Anonymous:Since ITIL is more descriptive ...

2008-11-23T13:54:22.152-08:00

Reply to Anonymous:

Since ITIL is more descriptive than prescriptive, it provides very little if any advice on how to implement processes and functions. But, ITIL does recommend automating processes wherever possible to improve efficiency.

ITIL V3 is very adamant about defining relationships between services and underpinning technical components. A relational database (RDB)

Great advice, but I would add that a "database" is...

2008-11-22T16:56:00.000-08:00

Great advice, but I would add that a "database" is too vague and is not recommended by ITIL at all. The ITIL books are too vague on this and also includes an Excel/MS Word table as an example template. If you go down this path, you will invariably end up with a "service description document" that provides no value to the organization, automates nothing, and misses the point. Advice to

These are simple common sense steps that everyone ...

2007-12-17T14:08:00.000-08:00

These are simple common sense steps that everyone can and should follow -- with very little effort. As another idea, I create separate email accounts for friends/family and personl business. This keeps the spam mostly directed to the personal business account.